LTL Delivery Guide Email

Hello, 

Thank you so much for placing an order with us. We are currently having your order prepared for LTL shipment! This email is a quick guide for what to expect with your freight shipment and how to handle an LTL delivery. If you haven’t already, please visit www.letsgoaero.com to see our videos on assembly, installation, tips & tricks, and more! You can find these videos at the product page, under the ‘Video’ tab, located below the product description on the page.

Let’s Go Aero LTL Delivery Guide

• Once the order has been picked up by the carrier and reaches the first terminal to be checked into their system, the PRO tracking number will have information on where your order is at. You will receive a PRO tracking number once we have word that the shipment has been picked up. If you notice any issues with your shipment, we recommend reaching out to the carrier with your PRO tracking number to see if they can provide any details.
• When your order is on its way and reaches the nearby terminal, the carrier will contact you via the phone number provided to schedule a date and timeline for delivery. The carrier will not deliver the order until a date and time has been scheduled. Please schedule this delivery ASAP as they will return your item back to sender if they cannot reach you! 
• The driver will lower the pallet down at the end of your driveway with a liftgate and have you inspect the shipment for damages and sign the delivery receipt. If there is major damage to the shipment, please photograph the shipment damages and DO NOT sign for the delivery! 
  • NOTE: any visible damage, if there is any, must be stated in the delivery receipt, along with photos of the visible damage for issuing a dispute with the carrier. If the product is severely damaged, please DO NOT sign the delivery receipt and return the shipment back to us; we will send a new carrier.*

Please reach out to us if you have any questions or concerns, and we'll be happy to help!

Let's Go Aero

5353 N Union Blvd, Ste 103

Colorado Springs, CO 80918

(719)630-3800

contact@letsgoaero.com